Hosted call accounting blog

2009-12-24 - Very interesting that people log in from home at 11pm, 2am, 5am... I wonder how many other call accounting systems let customers do that natively with their entry level product?

2009-10-21 - A competitor using one of our call accounting banners, thanked them for their interest in our product and asked them to remove banner.

2009-10-12 - Look-and-feel make over is wow! Looking forward to user feedback. [2009-12-11 they love it]

2009-10-05 - Back to the top of search results again, cost $0.00 + 12 years experience.

2009-09-23 - New big customer loves us - faster to log on and generate required reports than even starting a competitor's program.

2009-09-21 - Large customer loves the 100 times faster login for their huge multi-site system.

2009-09-21 - Another customer being automatically notified someone making international calls out of hours.

2009-09-01 - You've got to love phone bills being auto generated for our customers' customers.

2009-04-02 - That new Melbourne based dealer is really happy. Too bad about the opposition that recommend NOT to use their trunk utlisation reports. Hee hee.

2009-02-21 - A high number of people searching for us. You've got to love being number one or two in the Google results. I wonder how much money that competitor threw at their rankings?

2008-12-13 - A customer, on holiday, checking on his employees by logging in from Japan.

2008-12-10 - Great email from new customer thanking me for great app.

2008-12-04 - You've got to like it when a demo is done to a customer that uses a large competitor's product and they totally love our product over the other one. Another SaaS vs legacy win to us!

2008-11-24 - http://www.tollfraudalert.com/ links to examples of toll fraud

2008-11-17 - Another customer with a standard problem, a user played with the phone and changed the date format without updating the call accounting system. System alert notified the administrator.

2008-11-01 - Picked up www.callaccounting.com.au

2008-10-12 - A call accounting software solution collects phone call information from your telephone system and lets you run reports on such things as call destination, call duration, answer time and estimated cost. Call accounting systems are increasingly being used to detect toll-fraud by external parties using your phone system to make unauthorized phone calls at your expense.

Typical call accounting installation

1. It requires its own dedicated pc in my office
2. I'll have to sit around and wait for the technician to install the system
3. There's going to be a database that will require maintenance
4. I'm going to have to make sure someone does a daily backup and remembers to take the backups home each day
5. I'm going to have to install updates and patches to stay current

Typical call accounting problems

Typical call accounting programs install on the computer in your office and you have to make sure it is running and saving calls:

1. When you go to run the end of month report you discover it's not been saving calls
2. The database is down
3. There is no backup
4. The PBX time is wrong and all the calls have been recorded to the wrong day
5. There was a floppy disk in the drive, the pc rebooted and didn't start
6. The pc rebooted and no one remembered to log in
7. Someone turned the PC off and no calls have been recorded
8. The cable from the PBX to the PC was unplugged and no calls were recorded
9. You can only run reports from the call accounting PC is installed in the server room
10. Can't access reports from your own pc or have to install special software

Hosted call accounting features

A hosted call accounting solution runs as a software as a service and all the complicated and difficult to maintain components are somebody else's problem.

1. Designed from the ground up to be a dedicated hosted call accounting solution and is not a simple web console nor a web front-end to a legacy call accounting package.
2. No web server, no database of ANY sort installed
3. No complicated database maintenance required
4. No high performance dedicated computer required
5. Can be accessed from any computer on the internet with no additional software
6. Automatic daily off-site backups
7. Automatic notification when the call accounting computer is switched off
8. Automatic notification when the cable from the PBX to the call accounting pc is unplugged
9. Automatic notification of long duration phone calls
10. Automatic notification of expensive phone calls
11. Automatic notification when the PBX time is incorrect
12. Automatic notification when there is no call traffic
13. Create custom report layouts for you favorite reports
14. Email reports to yourself with a single mouse click
15. Schedule reports to be emailed to you automatically at the schedule you want
16. Fast all trunk busy, trunk utilization report
17. Simple multi-site setup
18. Simple multi-user setup
19. Setup application that fits on a floppy disk or on a USB thumb drive.

Call accounting links

1. http://www.youtube.com/watch?v=PUVCOwlRmLQ - testimonials
2. http://www.callaccounting.com.au - the only real hosted call accounting software